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Buyer Protection

Protected transactions, access to refunds, and helpful customer support.

Updated over a year ago

By paying through MARTA, we apply Buyer Protection to your order. It ensures protected transactions, access to refunds, and helpful customer support.

Refund policy

If your item doesn't arrive, arrives damaged, or is not as described, we will issue a refund. You have two days to submit a claim. Unless agreed otherwise, the buyer covers return fees. Please find out more about refunding in our refund and returns policy.

Protected payment

Your money is held securely throughout the transaction and released to the seller when your order arrives as described. All payments are encrypted and processed by certified payment partners, whose secure technology ensures that money is sent and received safely and reliably.

Get support

Reach out to our support 24/7. We'll take care of every issue to facilitate its solution. Browse the help centre to find answers to common issues instantly.

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